Shipping policy

Shipping Policy

At Zelanoir, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how orders are processed and delivered to customers throughout Australia.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where tracking is available.

Shipping Within Australia

We currently offer shipping to addresses throughout Australia.

Estimated delivery times are:

Processing Time: 1–3 business days
Standard Shipping: 5–10 business days after dispatch
Estimated Total Delivery Time: approximately 6–13 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier operations, public holidays, weather conditions, high-volume periods, or other circumstances outside our reasonable control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Any applicable shipping charges will be clearly shown before payment is made.

Tracking Your Order

Once your order has been dispatched, we will provide tracking information where available.

You can use the tracking number provided in your shipping confirmation email to check the status of your shipment.

Please allow 24–72 hours for tracking information to become active after your order has been dispatched.

Delivery Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, occasional delays may occur.

If your order has not arrived within the estimated delivery period, please contact Zelanoir Customer Service with your order number and tracking information so we can assist you.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check:

Your mailbox or usual delivery location
With household members or neighbours
Any safe-place instructions provided to the courier
Any collection instructions provided by the courier

If you still cannot locate your package, please contact Zelanoir Customer Service so we can assist with investigating the delivery.

Incorrect Shipping Address

Please make sure your shipping address is complete and correct before completing your order.

If you contact us before your order has shipped, we will do our best to correct the address.

Once an order has been shipped, we may not be able to change the delivery address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

Damaged Packages

If your package or product arrives damaged, please contact us as soon as possible.

To help us review the issue, please provide:

Your order number
Photos of the shipping package
Photos of the shipping label
Photos clearly showing any damage to the product

We will review the situation and work with you to provide an appropriate solution in accordance with applicable consumer rights.

Delivery Attempts

If the courier is unable to deliver your package, they may attempt delivery again, leave the package in an authorised safe location, or provide instructions for collection depending on the courier's procedures.

Please follow the instructions provided through your tracking information where applicable.